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Responsible Conduct of Gambling (RCG) refers to the delivery of gaming and wagering services in a manner that minimises the potential harm that may be caused by gambling to individuals, their families and the community generally.
Motzza.com.au supports the efforts of bookmakers who have established responsible gambling policies and added measures such as self-exclusion and pre-commitment levels to help minimise the damage caused by problem gambling.
The following table provides links and information relating to the various responsible gambling policies held by bookmakers, including instructions and links for self-exclusion:
| Responsible Gambling Policies & Self-Exclusion | |||
| OPERATOR |
RESPONSIBLE GAMBLING POLICY |
HOW TO SELF-EXCLUDE |
CONTACT DETAILS |
|
bet365 |
You can activate self-exclusion by logging in to your account and visiting the Members section. Simply click on ‘My Account’ > ‘Responsible Gambling Controls’ > ‘Self-Exclusion’, then select your desired period of self-exclusion. Responsible Gambling information and links can also be found in the Services drop-down menu or under Help, in the page footer. |
Email: support-eng@customerservices365.com Phone: 1800 200 365 |
|
|
Betfair |
You can access the self-exclusion option by logging in to your account and selecting ‘My Account’ from the drop-down within the header of the website. Select ‘Account Details’ > ‘Player Protection’ and then complete the Self-Exclusion tool. The minimum period of self-exclusion is 6 months; for a shorter break you can use the Time Out option. |
Email: service@betfair.com.au Phone: 1300 238 324 |
|
|
Betstar |
Simply download and complete the Self-Exclusion Form, the link to which can be found under Self-Exclusion on the ‘Responsible Gambling Policy’ page. |
Email: support@betstar.com.au |
|
|
Bookmaker |
Simply download and complete the Self-Exclusion Form, a link to which can be found under Self-Exclusion on the ‘Responsible Gambling Policy’ page. |
Email: support@Bookmaker.com.au |
|
|
Centrebet |
Centrebet Responsible Gambling Policy |
Simply complete the Self-Exclusion form and return it to responsiblegambling@centrebet.com |
Email: responsiblegambling@centrebet.com Phone: 1800 013 627 |
|
Classic Bet |
For self-exclusion please call 1800 888 001 or email support@classicbet.com.au |
Email: support@classicbet.com.au Phone: 1800 888 001 |
|
|
CrownBet |
Login and visit the ‘Responsible Gambling’ page within the ‘My Account’ section. Then simply fill out the Crownbet Self-Exclusion Form. |
Email: support@CrownBet.com.au Phone: 13 27696 238 |
|
|
DraftStars |
Call 1800 131 939 or email support@draftstars.com.au |
Email: support@draftstars.com.au Call: 1800 131 939 |
|
|
Ladbrokes |
Simply download and complete the Self-Exclusion Form, a link to which can be found under Self-Exclusion on the Responsible Gambling Policy page. |
Email: support@Ladbrokes.com.au |
|
|
Luxbet |
Complete the following Self-Exclusion Form and return your completed form to selfexclude@luxbet.com |
Email: selfexclude@luxbet.com Phone: 1300 589 238 |
|
|
LottoLand |
You can access and set the self-exclusion facility from within your ‘My Account’ section when logged in to your account. |
Email: support@lottoland.com.au |
|
|
Sportsbet |
Complete this Self-Exclusion form and return your completed form to rsg@sportsbet.com.au |
Email: rsg@sportsbet.com.au Phone: 1800 990 907 |
|
|
Sportsbetting.com.au |
Call 1300 363 236 or email support@sportsbetting.com.au |
Email: support@sportsbetting.com.au Phone: 1300 363 236 |
|
|
TAB.com.au |
Tabcorp run a Self-Exclusion program called BetCare. To enter this, simply complete the Self-Exclusion Application Form and return your completed form to betcare@tabcorp.com.au |
Email: betcare@tabcorp.com.au Phone: 1800 882 876 |
|
|
TopBetta |
Call 1300 886 503 or email help@topbetta.com |
Email: help@topbetta.com Phone: 1300 886 503 |
|
|
UBET |
In order to self-exclude, you are required to submit a Self-Exclusion Notice. This can be completed online: simply login, visit the Account area, then select Self-Manage and follow and complete the necessary prompts. Or visit the Responsible Gambling page and click the Set Up button under Self-Exclusion. |
Email: support@ubet.com Phone: 1800 823 888 |
|
|
Unibet |
For Self-Exclusion, simply login, complete the Self-Exclusion form and return it to CustomerService@unibet.com.au |
Email: CustomerService@unibet.com.au Phone: 13 78 68 |
|
|
William Hill |
Complete the following Self-Exclusion form and return it to service@williamhill.com.au |
Email: service@williamhill.com.au Phone: 1800 007 238 |
|
VICTORIA – http://www.responsiblegambling.vic.gov.au/
SOUTH AUSTRALIA – http://www.problemgambling.sa.gov.au/
NEW SOUTH WALES – www.gamblinghelp.nsw.gov.au and www.gansw.org.au
QUEENSLAND – http://www.qld.gov.au/health/mental-health/help-lines/addiction/index.html
NORTHERN TERRITORY – http://www.gamblinghelponline.org.au/accessing-support/find-support-in-your-state/northern-territory/
AUSTRALIAN CAPITAL TERRITORY – http://www.problemgambling.act.gov.au/
TASMANIA – http://www.dhhs.tas.gov.au/gambling
WESTERN AUSTRALIA – www.rgl.wa.gov.au/Default.aspx?NodeId=80
Motzza aims to fulfil its stated Responsible Conduct of Gambling (RCG) commitment through a variety of measures, which support the efforts of the bookmakers in promoting responsible gambling practices including:
Things to remember:
