Responsible Conduct of Gambling (RCG) refers to the delivery of gaming and wagering services in a manner that minimises the potential harm that may be caused by gambling to individuals, their families and the community generally.
Motzza.com.au supports the efforts of bookmakers who have established responsible gambling policies and added measures such as self-exclusion and pre-commitment levels to help minimise the damage caused by problem gambling.
The following table provides links and information relating to the various responsible gambling policies held by bookmakers, including instructions and links for self-exclusion:
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Responsible Gambling Policies & Self-Exclusion |
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OPERATOR |
RESPONSIBLE GAMBLING POLICY |
HOW TO SELF-EXCLUDE |
CONTACT DETAILS |
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bet365 |
You can activate self-exclusion by logging in to your account and visiting the Members section. Simply click on ‘My Account’ > ‘Responsible Gambling Controls’ > ‘Self-Exclusion’, then select your desired period of self-exclusion. Responsible Gambling information and links can also be found in the Services drop-down menu or under Help, in the page footer. |
Email: support-eng@customerservices365.com |
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Betfair |
You can access the self-exclusion option by logging in to your account and selecting ‘My Account’ from the drop-down within the header of the website. Select ‘Account Details’ > ‘Player Protection’ and then complete the Self-Exclusion tool. The minimum period of self-exclusion is 6 months; for a shorter break you can use the Time Out option. |
Email: service@betfair.com.au |
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Betstar |
Simply download and complete the Self-Exclusion Form, the link to which can be found under Self-Exclusion on the ‘Responsible Gambling Policy’ page. |
Email: support@betstar.com.au |
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|
Bookmaker |
Simply download and complete the Self-Exclusion Form, a link to which can be found under Self-Exclusion on the ‘Responsible Gambling Policy’ page. |
Email: support@Bookmaker.com.au |
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Centrebet |
Simply complete the Self-Exclusion form and return it to responsiblegambling@centrebet.com |
Email: responsiblegambling@centrebet.com |
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Classic Bet |
For self-exclusion please call 1800 888 001 or email support@classicbet.com.au |
Email: support@classicbet.com.au |
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CrownBet |
Login and visit the ‘Responsible Gambling‘ page within the ‘My Account’ section. Then simply fill out the Crownbet Self-Exclusion Form. |
Email: support@CrownBet.com.au Phone: 13 27696 238 |
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DraftStars |
Call 1800 131 939 or email support@draftstars.com.au |
Email: support@draftstars.com.au |
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Ladbrokes |
Simply download and complete the Self-Exclusion Form, a link to which can be found under Self-Exclusion on the Responsible Gambling Policy page. |
Email: support@Ladbrokes.com.au |
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Luxbet |
Complete the following Self-Exclusion Form and return your completed form to selfexclude@luxbet.com |
Email: selfexclude@luxbet.com |
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LottoLand |
You can access and set the self-exclusion facility from within your ‘My Account’ section when logged in to your account. |
Email: support@lottoland.com.au |
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Sportsbet |
Complete this Self-Exclusion form and return your completed form to rsg@sportsbet.com.au |
Email: rsg@sportsbet.com.au |
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Sportsbetting.com.au |
Call 1300 363 236 or email support@sportsbetting.com.au |
Email: support@sportsbetting.com.au |
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TAB.com.au |
Tabcorp run a Self-Exclusion program called BetCare. To enter this, simply complete the Self-Exclusion Application Form and return your completed form to betcare@tabcorp.com.au |
Email: betcare@tabcorp.com.au Phone: 1800 882 876 |
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TopBetta |
Call 1300 886 503 or email help@topbetta.com |
Email: help@topbetta.com |
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|
UBET |
In order to self-exclude, you are required to submit a Self-Exclusion Notice. This can be completed online: simply login, visit the Account area, then select Self-Manage and follow and complete the necessary prompts. Or visit the Responsible Gambling page and click the Set Up button under Self-Exclusion. |
Email: support@ubet.com Phone: 1800 823 888 |
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Unibet |
For Self-Exclusion, simply login, complete the Self-Exclusion form and return it to CustomerService@unibet.com.au |
Email: CustomerService@unibet.com.au Phone: 13 78 68 |
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William Hill |
Complete the following Self-Exclusion form and return it to service@williamhill.com.au |
Email: service@williamhill.com.au Phone: 1800 007 238 |
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For those having difficulties controlling their gambling habits, seek help via the Gambling Helpline on 1800 858 858, the Financial Counselling Helpline on 1800 007 007 or by visiting the following sites:
For further information about problem gambling and the help services available in your respective State or Territory, please consult the following websites:
VICTORIA – http://www.responsiblegambling.vic.gov.au/
SOUTH AUSTRALIA – http://www.problemgambling.sa.gov.au/
NEW SOUTH WALES – www.gamblinghelp.nsw.gov.au and www.gansw.org.au
QUEENSLAND – http://www.qld.gov.au/health/mental-health/help-lines/addiction/index.html
NORTHERN TERRITORY – http://www.gamblinghelponline.org.au/accessing-support/find-support-in-your-state/northern-territory/
AUSTRALIAN CAPITAL TERRITORY – http://www.problemgambling.act.gov.au/
TASMANIA – http://www.dhhs.tas.gov.au/gambling
WESTERN AUSTRALIA – www.rgl.wa.gov.au/Default.aspx?NodeId=80
Motzza aims to fulfil its stated Responsible Conduct of Gambling (RCG) commitment through a variety of measures, which support the efforts of the bookmakers in promoting responsible gambling practices including:
Things to remember:
